Connect everything. Break nothing.
Every platform your business runs on is a potential data silo. We design and build the integration layer that makes your entire ecosystem -- ERPs, storefronts, carriers, CRMs -- operate as a single coherent system.
One change in your ERP. Every storefront updated.
The Challenge
Managing inventory, pricing, and order data across multiple storefronts manually doesn't just create overhead -- it creates risk. Any lag between a price change in your ERP and its reflection on your storefronts is a window for pricing errors, oversells, and customer complaints.
The Solution
We engineer bi-directional sync engines that connect enterprise ERPs to multiple e-commerce storefronts with true two-way data flow. Inbound orders are ingested and validated automatically. Outbound changes -- price updates, inventory adjustments, product details -- propagate across all channels without manual intervention. The execution layer is self-governing: it monitors system limits in real-time, pauses automatically when thresholds are approached, and resumes without operator input. This provides 24/7/365 operational reliability even when processing massive datasets.
What You Get
- Bi-directional sync between ERP and all active storefronts
- Self-governing execution handles massive datasets without service interruption
- Price and inventory changes propagate across all channels automatically
- Custom order type handling for unique workflows (e.g., proforma, B2B, wholesale)
What your shipping actually costs. In real time.
The Challenge
Standard carrier integrations surface tracking numbers after the fact. Businesses with drop-ship models, multi-vendor fulfillment, or negotiated carrier contracts need far more: actual negotiated rates at the moment of shipment, automated PO-to-tracking matching, and fulfillment status updates without manual entry.
The Solution
We build direct OAuth2 integrations with carrier APIs -- bypassing the limitations of off-the-shelf connectors to unlock the full depth of each carrier's capability. This includes reference-based tracking lookups that automatically match carrier events to Purchase Orders, live negotiated rate retrieval during the fulfillment process, and fully automated PO-to-fulfillment workflows. When a vendor ships, the system detects it, pulls the tracking, calculates dimensions, updates the Sales Order, and marks it fulfilled -- no human clicks required. Secure, encrypted token management ensures stable authentication even during high-frequency API calls.
What You Get
- Negotiated carrier rates retrieved at shipment time -- not estimated afterward
- Automated PO-to-fulfillment matching removes manual tracking entry entirely
- Reference-based carrier lookups link vendor shipments to orders automatically
- Real-time shipping margin visibility against quoted rates at the moment of shipment
One customer. One record. Every channel.
The Challenge
Customers who buy across Amazon, eBay, Walmart, and direct storefronts are routinely created as duplicate records in the ERP -- fragmenting their purchase history, credit terms, and account relationships. Duplicate records erode reporting accuracy and make customer management increasingly expensive over time.
The Solution
We build centralized customer identity libraries that run before any new record is created. The system executes a multi-level lookup strategy -- checking external marketplace IDs, email addresses, and platform-specific identifiers in sequence -- to determine whether an incoming order belongs to an existing customer. When a match is found, the order is linked to the existing record. When no match exists, a clean new record is created with all marketplace identifiers attached. The result is a single, authoritative view of every customer regardless of where they bought.
What You Get
- Multi-level lookup prevents duplicate record creation across all channels
- Unified customer identity across Amazon, eBay, Walmart, and direct storefronts
- Existing purchase history, credit terms, and account data preserved on every order
- Upsert logic handles new and returning customers in a single, consistent flow
Unlock the communication data your CRM is sitting on.
The Challenge
Communication records in CRMs -- calls, SMS threads, email sequences -- are notoriously difficult to extract at scale. Standard exports are either rate-limited, pagination-broken, or produce raw data that requires significant transformation before it's useful for attribution or analytics.
The Solution
We develop specialized extraction engines with custom pagination logic capable of pulling years of historical communication records from CRM platforms into centralized data stores. Performance is optimized through structured archival: records are cached in monthly binary archives, so reprocessing and analytics read from local records instead of re-polling the source API. The extracted data feeds directly into attribution modeling, sales analytics, and performance reporting workflows.
What You Get
- Complete historical communication extraction without data loss or pagination failures
- Structured data archival, so reprocessing reads local records rather than re-polling the source
- Centralized data stores compatible with attribution engines and reporting pipelines
- Dramatically reduced API costs through intelligent caching and archive reuse
React in real time. Stop polling.
The Challenge
Scheduled batch jobs introduce lag by design. An order placed at 11:59pm doesn't process until the next job runs at 12:05am. In fast-moving operations, that lag has downstream consequences -- inventory not locked, tracking not updated, notifications not sent.
The Solution
We design and deploy secure, authenticated webhook listener infrastructure that allows external platforms to trigger ERP workflows on-demand with specific payloads. Listeners enforce authentication (Basic Auth, token validation) so only authorized sources can initiate workflows. This event-driven model eliminates polling overhead entirely and brings critical business events -- a shipment received, a payment flagged, an order placed -- into your ERP in seconds rather than minutes.
What You Get
- Event-driven workflows triggered in seconds, not on batch schedules
- Authenticated webhook endpoints prevent unauthorized workflow triggering
- External platforms can launch targeted ERP workflows with custom payloads
- Eliminates polling overhead and the operational lag that comes with it
Related Practice Areas
Worked problems in this area
Deep dives from our own engagements — the failure modes, the trade-offs, and what we built instead.
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